Frequently Asked Questions
Here we try to answer some of the more common queries we receive about Netlink. If you are experiencing difficulty, please try to find a solution here. If you are still having trouble then call a Member Services consultant on 13 25 77, or make an online enquiry.
I am getting a blank screen when I log on, why?
Windows XP Service Pack 2 (SP 2) allows you to prevent most pop up windows from appearing over pages you want to view while you're using the Internet. However, this feature will prevent you from accessing Netlink online banking using the log on button. The following steps should help you to avoid this problem:
1. Open Internet Explorer.
2. On the Tools menu, point to Pop Up Blocker and click Pop Up Blocker Settings.
3. If you only want to see Pop Up windows from a specific address, such as Netlink online banking, type the address into the Address of Web site to allow box, and then click add. The address for Netlink online banking is https://netlink.pncs.com.au/806015V45n/ntv45.asp?wci=entry.
4. If you would like to temporarily allow a site to display pop-ups, click the icon that appears on your Information bar when a pop-up has been blocked and click Temporarily allow pop-ups.
I am having trouble accessing Netlink
If you are experiencing problems with Netlink, for example you are receiving an error page or your print function is not working, you may have to alter several settings on your browser. Please initially try the following, and if you experience further problems please initiate a Live Help session by clicking the button on the right hand side of the screen, or call a Member Service Consultant on 13 25 77.
a) Adjust security settings
b) Internet Explorer 6.0: Enable cookies in your browser
c) Add the Netlink URL to your list of Trusted Sites within your browser
d) Update encryption strength
e) Clear Cache
f) Avoid problems with your Firewall
a) Adjust security settings
You may need to adjust your security settings to the default level for your browser. Certain Active X and cookie settings may affect your ability to access Netlink.
In Internet Explorer:
- Click on Tools and Internet Options
- Click on Security
- Click on Internet
- Click on the Default Level button
- Click OK
b) Internet Explorer 6.0: Enable cookies in your browser
If you are using Microsoft Internet Explorer 6.0, your browser may be automatically set to disable cookies, however, Netlink requires access to cookies to keep track of your online banking session.
To enable cookies in your browser for Internet Explorer 6.0:
- Click on Tools then Internet Options
- Click on the Privacy Tab
- Click on the Default button
- Click OK
c) Add the Netlink URL to your list of Trusted Sites within your browser
If you receive the following message:
It is recomended that you take the appropriate steps to add Netlink as a 'trusted site' in your browser.
If you are concerned about adjusting security settings for when you are browsing other sites, you have the option of setting Netlink as a 'trusted site' in your browser. This will ensure that you can access Netlink whilst still retaining the highest level of security when accessing other sites. To do this:
- Click on Tools then Internet Options
- Click on the Security tab and select Trusted sites
- Click on Sites then enter the URL of https://netlink.pncs.com.au
- Click on Add then OK
d) Update encryption strength
Your browser may not have a sufficient encryption setting for secure access to Netlink. See below for information on checking and updating this encryption setting.
e) Clear Cache
When you visit a webpage, certain graphics and links are saved in your computer's memory to ensure the page loads quickly in future. If any of this saved data is corrupt or outdated it can cause problems when trying to download a webpage. To clear these files you need to clear your browsers cache, and any temporary internet files, and then refresh your browser.
To do this in Internet Explorer:
- Click on Tools and Internet Options
- Click open the Delete Files button
- Ensure the Delete All Offline Content check box is selected, then click OK
f) Avoid problems with your firewall
If you have a firewall installed on your PC, it may prevent you from accessing Netlink using the 'log on' button. To avoid this, add Netlink to your list of 'Favourites' by following the steps below:
When you wish to access Netlink in the future, simply go to 'Favourites' and select Netlink Online Banking.
What internet browser and operating system can I use?
For optimal results when using Netlink, and to ensure the highest level of security, the following operating system and browser combinations are recommended. Please note that Netscape 7 is not currently compatible with Netlink.
|
Windows 95, 98, ME, NT, 2000, XP |
- Internet Explorer 6.0 (recommended)
- Mozilla Firefox 1.x + (recommended)
- Internet Explorer 5.0 (service pack 2)
- Netscape 4.8 (supported but not recommended)
- Netscape 6.2 +
- Mozilla 1.x +
- Opera 6 +
|
|
Apple Mac 8.6 + / Mac OS X |
- Safari (OSX only) (recommended)
- Mozilla Firefox 1.x+ (recommended)
- Internet Explorer 5.0 to 5.2 (supported but not recommended)
- Netscape 4.79 (supported but not recommended)
- Netscape 6.x +
- Mozilla 1.x+
- Camino (OSX only)
- Opera 6+
|
|
Linux |
- Mozilla Firefox 1.x + (recommended)
- Netscape 4.79 (supported but not recommended)
- Netscape 6 and 7
- Mozilla 1.x
|
I get a message asking me to install 'Microsoft Runtime'
Members with earlier versions of Windows may be prompted to install additional Microsoft components.
If you receive the message below, proceed by clicking Yes.
Further information about this can here found here.
How can I download the recommended Internet browsers?
To download the recommended versions of Internet Explorer and Netscape, follow the following links:
The Netlink page is too large for my screen
If this is happening, you may need to adjust your screen resolution. For best results, ensure your resolution is set to minimum 800 x 600. You can adjust your screen resolution in the Display option in Control Panel.
How can I update my encryption?
When you log-on to Netlink a secured connection is established between the Society and your computer. For security purposes, access to Netlink cannot be granted unless your internet browser connects with a full 128-bit encryption. To ensure your browser meets this requirement, use the latest version of Internet Explorer. Alternatively you can update your browser security setting.
To do this in Internet Explorer:
- Click on Help and About Internet Explorer
- The Cipher Strength must be at least 128-bit. If it is less, click on the Update Information link to update this encryption setting.
More information on our website security can be found here.
Who can register for Netlink?
Netlink is available to all Nurses First members and registration is easy. Just contact a Member Services Consultant by calling 13 25 77 or visit our branch.
How do I get rid of closed accounts on the Netlink screen?
To do this, within Netlink:
- Click on the Member Details menu option and select Personalise Settings
- Uncheck the Include Closed accounts option
- Click Submit
|
