Scams
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Increasing your awareness of common scams can help you improve your security. |
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| There are a number of common methods of fraud or 'scams' that you should be aware of.
email scams (phishing)
There have been a number of cases of 'phishing' email scams recently. They operate by sending a fraudulent email that appears to be from your financial institution. The email asks you to reconfirm certain information such as your account number, online banking log-on, PIN and/or password. Phishing emails might also request you click on a provided link to another website and enter your online banking log-on information. These emails can look very professional and legitimate, often displaying your financial institution's logo. However, the scam operators then use these methods to gather information and access your accounts.
It is important to remember that Nurses First and other legitimate financial institutions will never request this type of information via email and will never ask you to divulge your PIN or passwords under any circumstances. If you suspect that you have received a phishing email please contact us immediately on 13 25 77.
Trojan Horse virus
Trojans are harmful computer programs often received as seemingly harmless email attachments such as games, pictures or screen savers. Once downloaded onto a computer trojans are capable of capturing your personal details and sending this information to the scam operator giving them access to your bank accounts. To prevent receiving a virus or trojan never open emails or download attachments received from unknown sources. You should also ensure that your computer has a firewall and up to date anti virus software installed.
Card skimming
Card skimming works by swiping a credit or debit card through a card reader that copies the details found on the magnetic stripe on the back of the card. These details are then used to make counterfeit cards, providing unauthorised access to your account. To protect your cards from skimming make sure that you can see your card at all times during EFTPOS transactions and do not use ATMs that appear to have been tampered with.
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