Protect your Cards and Personal Information

Sign new cards as soon as you receive them
If you are expecting a new card and don't receive it within 10 working days, contact us on 13 25 77
Destroy expired cards
Memorise your PIN (do not carry it with your card), don't use the same PIN for all of your access cards, and never tell anyone your PIN
Do not select an obvious code for your PIN, such as your birth date
Ensure that nobody sees you enter your PIN at ATMs and EFTPOS terminals
Never provide your credit card details over the phone or internet unless you are sure that you are dealing with a legitimate organisation
Notify Police & Nurses immediately if your card has been lost or stolen

Check your bank statements to ensure all transactions displayed are your own
Store all your personal information (eg bank statements, cheque books, passport, utility bills, tax records) in a secure place
Put a lock on your letterbox
When disposing of personal documents, make sure you shred or tear them up
Cancel all unused or dormant bank accounts
Never provide your bank account details or other personal information in response to an unsolicited phone call or email
Never pre-sign cheques and always cross them 'not negotiable'
Request a copy of your credit file from Baycorp Advantage to make sure nobody is fraudulently using your identity to obtain credit. Baycorp Advantage are the custodians of personal information in Australia. Send a written request to Baycorp Advantage Public Access, PO Box 964, North Sydney, NSW 2059 or fax 02 9951 7880