Financial Hardship Assistance

If you are struggling financially or are worried about your current financial position and think you might have trouble meeting your loan and credit contracts, you should contact Nurses First.

We’ll do our best to work with you and may be able to offer you Financial Hardship Assistance.

We understand that unexpected or exceptional circumstances can occur such as:

• injury or illness,
• unemployment,
• divorce or relationship separation,
• natural disaster, or
• unexpected reduction of income.

These circumstances can impact your financial situation and your ability to make repayments on your loans and other credit contracts. Nurses First is here to help customers experiencing hardship or having genuine difficulty meeting repayments.

What should I do if I am suffering financial hardship or having financial difficulties?

If you are unable to meet your loan and credit contract obligations, as a result of financial difficulties, you can apply to Nurses First for Financial Hardship Assistance.

How do I apply?

What supporting information is required with my application?

We will need:

• your last two (2) pay slips or a letter from your employer verifying your employment and income,
• last two (2) bank statements,
• confirmation from CentreLink of current benefits paid, and
• any other documentary evidence of income.

We may also require additional information if applicable, which may include:

• medical certificate or any relevant medical documents,
• notice of employment termination,
• any relevant legal documentation, and
• any other documents that may support your application.

What happens next?

We will review your application and may offer you assistances if you are seen to be suffering genuine financial difficulties or financial hardship and are still be able to meet your loan and credit contract obligations if provided with assistance. We will confirm whether we are able to offer you financial hardship assistance within 21 days of receiving your application.

Examples of assistance we may provide include flexibility in meeting your scheduled repayments, or an extension of your loan term resulting in lower monthly repayments.